What is the Tax Ombud, and what do they do?

The Tax Ombud is an independent office that investigates complaints against the South African Revenue Service (SARS). We help taxpayers resolve disputes, ensure fair treatment, and promote a just tax system.

How can I lodge a complaint with the Tax Ombud?

You can lodge a complaint online through our website, by email, or by post. Our website provides detailed instructions and forms to assist you.

I received a tax assessment I disagree with. What can I do?

You can lodge a formal objection with SARS within a specified timeframe. If you're dissatisfied with SARS's response, you can escalate the matter to the Tax Ombud.

I'm having trouble with SARS's eFiling system. Who can I contact for help?

You can contact SARS directly through their eFiling helpdesk or visit a SARS branch. If you're still experiencing difficulties, you can lodge a complaint with the Tax Ombud.

I'm concerned about a SARS audit. What should I do?

Cooperate with the SARS auditor and provide all necessary documentation. If you believe the audit is unfair or excessive, you can consult with a tax advisor or lodge a complaint with the Tax Ombud.

I'm having trouble with SARS's debt collection process. What are my rights?

SARS must follow specific procedures when collecting debt. If you believe SARS is not following these procedures, you can lodge a complaint with the Tax Ombud.

I'm a small business owner and I'm struggling with SARS compliance. Where can I get help?

Consider consulting with a tax advisor or seeking assistance from SARS's Small Business Support Unit. If you encounter issues with SARS, you can also lodge a complaint with the Tax Ombud.

I'm a foreign national living in South Africa. What are my tax obligations?

Your tax obligations will depend on your specific circumstances. You may need to file a non-resident tax return or a resident tax return. Consult with a tax advisor or contact SARS for more information.

I've received a tax refund that is incorrect. How can I rectify this?

Contact SARS directly to resolve the issue. If you're unable to resolve the matter, you can lodge a complaint with the Tax Ombud.

I'm concerned about data privacy and security with SARS. What can I do?

SARS has strict data privacy and security protocols. If you have concerns about how SARS is handling your personal information, you can lodge a complaint with the Tax Ombud.

Newsletters - Office of the Tax Ombud

Fairness for all

Fairness for all: Case 25

30 August 2023

Many taxpayers are unaware that they have a right to approach the South African Revenue Service (SARS) and request remission of administrative penalties. Although SARS has many options for dealing…

Fairness for all: Case 24

30 June 2023

The Office of the Tax Ombud (OTO) does not often receive cases involving Turnover Tax Return (TT03) complaints against the South African Revenue Service (SARS) but ensures that when it…

Fairness for all: Case 23

16 May 2023

Delays in the payment of tax refunds continue to affect taxpayers. This is despite theTax Ombud identifying certain root causes of the delays as systemic issues – meaningproblems that are…

Fairness for all: Case 22

8 February 2023

The Office of the Tax Ombud (OTO) continues to receive many complaints about non-payment of refunds and delays in finalising disputes lodged. Not all complaints received within these categories are…

Newsletters

Fairness for all

Fairness for all: Case 25

Fairness for all: Case 24

Fairness for all: Case 23

Fairness for all: Case 22

Fair Play

Fair Play 33

Fair Play 32

Fair Play Special Edition

Fair Play 30 – Women’s Month

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